Privacy Policy
1) What we collect
- Order data: name, shipping/billing address, email, phone.
- Payment data: processed by our payment provider; we do not store full card numbers.
- Technical data: IP address, device/browser type, cookies, pages and events.
- Support: messages you send to our customer service.
2) Why we process it
- To fulfil your order and deliver products;
- To provide support and handle enquiries/returns;
- To improve our catalogue and website via analytics;
- To comply with legal obligations (tax, accounting, fraud prevention).
3) Legal bases (GDPR)
- Contract — processing necessary to fulfil your order;
- Legitimate interests — analytics, service security, abuse prevention;
- Consent — marketing emails and non-essential cookies (where required);
- Legal obligation — statutory record keeping and requests from authorities.
4) Cookies
We use necessary cookies for cart/checkout. With consent, we may use analytics cookies. You can control cookies in your browser. Disabling necessary cookies may break site functionality.
5) Sharing
- Payment processors (to charge your order);
- Couriers/fulfilment partners (to deliver your parcel);
- Hosting/IT providers (to run the site);
- Authorities where required by law.
6) Retention & security
We use organisational and technical safeguards. Retention: order data up to 6 years (accounting), support emails up to 24 months, analytics up to 14 months unless stated otherwise.
7) Your rights
- Access, rectification, erasure;
- Restriction and objection;
- Data portability;
- Withdraw consent; complain to a supervisory authority.
To exercise rights, email info@perfectonepacking.com with subject
Subject Access Request. We typically respond within 30 days.
8) International transfers
Where partners are outside the UK/EU, we rely on lawful transfer mechanisms (e.g., Standard Contractual Clauses).
9) Contact
Unit 485, 2/F, 138 University Street, Belfast, BT7 1HH • info@perfectonepacking.com • +44 4523 2764596